RETURN POLICY

Exchanges & Store Credit

At Pretty Pink Rooster®, we want you to love your purchase. If you're not completely satisfied, we are happy to offer a store credit or exchange within 30 days of receiving your order.

To qualify, merchandise must be:

Unworn and unused
In its original condition
Free of stains, odors, makeup, deodorant marks, pet hair, or other signs of wear
Returned with all original tags attached
In its original packaging, when applicable
Accompanied by the original receipt or proof of purchase

After 30 days, all purchases are considered Final Sale and are no longer eligible for exchange or store credit.

Please Note: Pretty Pink Rooster® does not offer refunds to the original form of payment.

Defective or Damaged Merchandise

Please inspect your order as soon as it arrives. If you believe you received a defective or damaged item, contact us within 3 days of delivery with your order number and clear photos of the item.

Items showing signs of wear, washing, alterations, misuse, or normal fabric pilling caused by friction are not considered defective.

Pretty Pink Rooster® reserves the right to inspect all merchandise and determine whether an item has a manufacturing defect or shows normal wear. If an item is determined to have a manufacturing defect, we will gladly provide an appropriate resolution, such as an exchange or store credit.

Final Sale Items

The following items are Final Sale and cannot be returned, exchanged, or receive store credit:

Sale and clearance merchandise
Seasonal and holiday merchandise
Hair accessories
Hats
Intimates and undergarments
Swimwear
Special Order items
Gift cards

Additional items may be designated as Final Sale at the time of purchase.

Online Orders

Customers are responsible for return shipping costs unless an incorrect item was shipped or the item is confirmed to be defective.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Pretty Pink Rooster® is not responsible for packages lost in transit.

Gift Returns

Gift purchases may be exchanged or receive store credit within 30 days when accompanied by proof of purchase.

Holiday Return Policy

Purchases made between November 1 and December 24 may be exchanged or receive store credit through January 10. All Final Sale merchandise remains Final Sale.

Right to Refuse Returns

Pretty Pink Rooster® reserves the right to refuse any return or exchange that does not meet the requirements of this policy or if merchandise appears worn, washed, altered, damaged after purchase, or otherwise ineligible.

Thank you for shopping with Pretty Pink Rooster®. We appreciate your business and are committed to providing exceptional customer service while maintaining fair policies for all of our customers.